An initial deposit of 30% payment of the agreed quote amount is required up front before we can undertake any work. When the project is two-thirds complete we will require the second 30% progress payment. The remaining balance is due once the project has been completed and delivered. In some cases, such as larger development projects ongoing progress payments will be required, but a customised payment schedule will be made clear from the outset.
We accept EFT payments via internet banking from Australian clients. From our international clients we accept PayPal payments.
After payment of the initial deposit, a full refund may be obtained if:
- No work has been undertaken by www.wearewebdesign.com.au
If the client is unhappy with the creative concepts provided in the initial phase of concept creation, We Are Web Design will charge hourly for the time taken to produce these. All creative concepts will then be provided to the client once payment has been made.
The client is expected to pay the full agreed amount upon delivery of the promised work. If not, www.wearewebdesign.com.au retains ownership of all completed work and can use it to their discretion.
Under no circumstance will a refund be given once all or most of the work is completed and sent to the client.
Revisions & Support
- When building a website and once the design concept has been agreed to by you we move into the build phase of the project. You are free to request changes and we are happy to comply on the following conditions:
- Multiple minor revisions: You are welcome to make as many minor change requests during the build phase as you like. Minor revisions are things such as changing an image, font, heading, or colour.
- Major revisions: We allow for no major revisions as part of our package – all major revisions are chargeable time. Major revisions are changes that require a significant amount of time to complete and may include such things as requesting a completely different layout, theme design or additional functionality than the one initially agreed to by you.
- We Are Web Design will guarantee and provide support for up to 30 days on our web design projects. This support only includes the implemented work and does not include future changes, new design work or functionality upgrades.
- Future changes: Once the site has been completed, future changes (whether minor or major) are chargeable time. Feel free to contact us for a quote.
When creating graphic design work for a client, whether it be a logo, business card, brand concept, stationery, flyer etc. we provide the number of revisions allowed on a quote by quote basis.
Contact with www.wearewebdesign.com.au can be made via any of the following ways:
- Australia Post
Copyrights and Trademarks
Obtaining copyrights and permission for any photos or design elements provided by the client are the responsibility of the client. We are in no way liable or responsible for those graphics or photos.
When providing artwork, graphics, or photos for use on your site, we require that you have license to use it. This means that it must be a royalty-free stock image or custom designed artwork where the original illustrator, photographer or artist has given you permission to use their work on your site. This will apply to artwork we choose for you as well.
As the customer, you are authorising us to install any scripts, software or programs relevant to the web design project and to access your account via either your hosting control panel or external FTP. You shall agree to provide us with the login information and passwords necessary to access your website.
Credits & Usage
All graphics, illustrations, and layouts are intended to be kept whole as given to you. Work done by us may not be used by anyone else but the specified client on the domain for which it was originally designed. All preliminary designs including graphics, layouts, etc., which are not selected by the client, remain the full property of www.wearewebdesign.com.au and may be used in future projects for other customers.
We retain all rights to display artwork in portfolios and advertising materials. Email testimonials from customers may be posted on our website.
Ownership of final artwork designed by www.wearewebdesign.com.au will be transferred to the client upon final payment, unless otherwise specified. This does not include code or software. Copyright on all software and code remains the property of the www.wearewebdesign.com.au or its otherwise respective owner.
Cross-Browser Compatibility & Mobile Responsiveness
Our designs meet the standards that comply with the latest browser versions and we are not responsible for inconsistencies that may appear when older browser versions are used.
We guarantee all our clients that any web site we create will be responsive on all mobile devices and screen resolutions along with all current versions of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, and Safari. We cannot guarantee error-free viewing in any browser that includes third-party plug-ins.
Compatibility is defined herein as all critical elements of each page being viewable in these browsers. Customers are aware that some Internet technologies may require a more recent browser version, operating system, and brand or plug-in.
As part of our business we provide both website, email and domain name hosting services. We endeavor to provide quick and efficient technical support in and around our own hosting services, responding immediately or within 24 hours to all outstanding requests, depending on the urgency of the matter. We may also assist you with 3rd party hosting services, including email services. We provide access details for a web-based email interface, and the credentials for setting up POP3 connections with an email client (e.g. Outlook, Mac Mail etc). While we can offer much helpful information during set-up our pricing does not permit us to offer customized or personal technical support for any third-party software nor any issues with your internet browser settings. If you require additional assistance exceeding your *FREE SUPPORT time supplied within the set-up period of your web site, additional “support time blocks” can be purchased. This also applies to the Content Management System (CMS) provided with your website.
*FREE SUPPORT: Please note we supply 1 month’s free support to all of our customers once a website has been deemed complete and ready to launch by both ourselves and the client. This support includes any and all bug fixes required for the website to look and function the way it is meant to as agreed in the initial design brief. Any requests outside this original design brief will be seen as new work and a quote will be provided for the time it takes to complete it.
Any service purchased from www.wearewebdesign.com.au is provided ‘as is’ without warranty of any kind that the web design project will be uninterrupted or error-free. In no event will we be liable to you or any third party, on any legal theory for any direct, indirect, special, incidental, punitive, exemplary or consequential damages arising out of the use of any service, graphic or code, or the use of any hosting service, service provider, telecommunications carrier, internet servers, third party e-commerce programs, or your site visitor’s computer or internet software, including, without limitation, service interruptions caused by Acts of God and/or Nature, or any other circumstances beyond our reasonable control, any lost profits, business interruption, loss of data or otherwise, even if expressly advised of the possibility of such damages.
Hours of Operation
Our hours of operation are variable. We often work to project deadlines, so if timing is critical then please discuss your requirements so we can agree on a mutually acceptable deadline that will work for you.
We reserve the right to refuse to design any site that we deem objectionable. We will not accept projects that we find morally questionable, unethical, or distasteful.
Please note that by submitting your payment for our services you are agreeing to all of our terms of service as written here. We reserve the right to change or update these terms at any time without prior notice.
Please contact us if you have any questions or comments regarding this policy.